Privacy policy.

Raftellis Constructions Pty Ltd

Last updated: 27/11/2025

Raftellis Constructions Pty Ltd (ABN 87 693 193 761) trading as Raftellis Constructions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting an enquiry, or engaging our services, you agree to the terms of this Privacy Policy.

1. The Information We Collect

We may collect the following types of personal information:

  • Name, phone number, email address and residential or business address

  • Project details, descriptions, specifications and photos

  • Information provided through quote requests or booking forms

  • Device information, IP address, browser type and analytics data

  • Communications with us via email, SMS, phone or online forms

  • Payment-related information (processed by third-party providers)

  • Contractor information including ABNs, licences, qualifications, insurances and work history

We do not intentionally collect sensitive information. However, if a client voluntarily provides information that may be considered sensitive (e.g., disability-related renovation requirements), we will store it only to the extent reasonably necessary to provide the requested services.

2. How We Collect Information

We collect personal information through:

  • Website forms, quote/booking forms and file uploads

  • Email, phone calls, SMS and direct messaging

  • Cookies, analytics tools, Google Analytics and Meta Pixel

  • Website hosting tools (Squarespace)

  • Manual collection of subcontractor records

  • Invoices or payment links sent by subcontractors or received from third-party invoicing systems

We may also use spam-prevention and security tools which automatically collect IP data or behavioural indicators.

3. Why We Collect Personal Information

We collect and use personal information for the following purposes:

  • Preparing quotes and estimates

  • Providing construction, renovation and project management services

  • Engaging, managing and verifying subcontractors

  • Communicating with clients, suppliers and contractors

  • Billing, invoicing and processing payments

  • Complying with safety, insurance and regulatory requirements

  • Maintaining project and accounting records

  • Marketing, newsletters, remarketing and promotional communications

  • Improving our website and service offerings

  • Responding to enquiries, complaints and support requests

4. Disclosure of Personal Information

We may disclose personal information to:

  • Subcontractors and tradespeople when required for project access or coordination

  • Suppliers arranging deliveries or preparing materials

  • Our accountants, bookkeepers and insurers

  • Email, hosting, CRM and marketing providers (Squarespace, Mailchimp, Google Workspace, Xero etc.)

  • Payment processors (e.g., Squarespace Payments, Xero invoices, or any third-party system we use)

  • Legal advisers if required for legal proceedings

  • Regulatory bodies where required by law

Overseas Disclosure

Our service providers may store or process personal information in multiple overseas locations including the United States, the EU and any other jurisdictions in which they operate.

By using our website or services, you consent to the potential overseas storage of your information.

5. Subcontractor Privacy Practices

Where subcontractors independently collect information from clients (e.g., photos, specifications or site notes), we are not responsible for their separate privacy practices. Subcontractors are responsible for their own legal compliance.

6. Storage and Security

We store information through:

  • Google Workspace email and cloud storage

  • Squarespace form submissions

  • Internal devices such as computers and mobile phones

  • Xero, Mailchimp and other cloud-based platforms we use

Security measures include:

  • Restricted access to authorised personnel only

  • Multi-Factor Authentication

  • Secure cloud storage and device encryption (where enabled)

  • Password protection and access logging

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal and accounting obligations. This includes:

  • Project and financial records retained for required legal periods

  • Contractor records retained as long as reasonably necessary

  • Marketing information retained until you unsubscribe

  • Website logs retained according to our analytics providers’ policies

8. Marketing, Cookies and Tracking

We use cookies, analytics, remarketing tools and tracking technologies, including:

  • Google Analytics

  • Google Ads remarketing

  • Meta Pixel

  • Squarespace analytics

You may accept or decline cookies via our cookie banner.

We may send marketing emails or SMS communications through Mailchimp or Squarespace Marketing. You may unsubscribe at any time.

9. Access, Corrections and Complaints

You may request access to or correction of your personal information at any time by emailing:

privacy@raftellisconstructions.com

We will respond within a reasonable time.

If you have a complaint about our handling of personal information, contact us and we will seek to resolve it promptly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this policy from time to time. Continued use of our website constitutes acceptance of any amended policy.